Privacy Policy
Last updated: 5 August 2026
This privacy policy explains how Click Haven Pte. Ltd. ("Click Haven", "we", "us" or "our") collects, uses, discloses and protects personal data when you visit Actually News Feed, browse our pages, or contact us about this news aggregation website. We are committed to handling personal data responsibly and in accordance with Singapore's Personal Data Protection Act 2012 ("PDPA") and related guidance issued by the Personal Data Protection Commission ("PDPC").
By using this website or providing personal data to us, you acknowledge that you have read this policy. Where consent is required under the PDPA, we will obtain it through clear, affirmative means — for example, through a checked consent box or a written agreement where relevant.
1. Organisation identity
The data controller responsible for personal data described in this policy is:
Click Haven Pte. Ltd.
18 Bukit Pasoh Road, #02-03
Singapore 089832
Email: privacy@clickhaven.life
Telephone: +65 6814 9273
Click Haven is a Singapore-based company. Actually News Feed is a Singapore news aggregation and briefing website operated by Click Haven. Our data protection practices reflect a small professional organisation: we collect only what we need, limit access within our team, and do not sell personal data.
2. Personal data we collect
Depending on how you interact with us, we may collect the following categories of personal data:
- Identity and contact data — name, email address, telephone number and organisation name, if you contact us.
- Enquiry and correspondence data — messages you send by email and records of related conversations.
- Technical and usage data — IP address, browser type, device information, pages viewed, referral source and approximate location derived from IP (country or city level).
- Cookie and preference data — choices you make in our cookie banner and similar settings stored on your device. See our Cookie Policy for detail.
We do not intentionally collect sensitive personal data such as national identification numbers, financial account details, health information or data relating to minors through this public website.
3. Purposes of collection, use and disclosure
We collect and use personal data for purposes that a reasonable person would consider appropriate in the context of your use of Actually News Feed. These purposes include:
- Operating, securing and improving the website.
- Understanding aggregate visitor behaviour and maintaining site performance.
- Responding to enquiries submitted by email or other contact channels.
- Complying with applicable laws, responding to lawful requests from authorities, and establishing or defending legal claims.
- Sending service-related communications that affect how we handle your data, where appropriate.
We may disclose personal data to the following categories of recipients where necessary for the purposes above:
- Members of our team who require access to perform their role.
- Trusted service providers — such as hosting providers, email platforms and security tools — bound by confidentiality and data protection obligations.
- Professional advisers including lawyers and accountants, where engaged and subject to duty of confidentiality.
- Public authorities or regulators when required by Singapore law or a valid legal process.
We do not sell, rent or trade your personal data to third parties for their independent marketing purposes.
4. Consent and legal bases
Under the PDPA, organisations must not collect, use or disclose personal data unless the individual has given consent, or an exception applies. Click Haven relies on the following bases:
- Consent — when you accept cookies through our banner or otherwise provide clear consent for a stated purpose.
- Legitimate interests — processing reasonably necessary for our legitimate business interests, such as securing the website against abuse, provided those interests are not overridden by your rights.
- Legal obligation — processing required to comply with applicable law, regulation or court order.
You may withdraw consent at any time by contacting privacy@clickhaven.life. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
5. Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law. Our general retention approach is as follows:
- Enquiry records — typically up to twenty-four months from last meaningful contact, unless you request earlier deletion.
- Cookie consent records — up to six months from the date preferences are saved, aligned with our cookie banner behaviour.
- Server and security logs — generally up to twelve months, unless needed for an ongoing investigation.
When personal data is no longer required, we take reasonable steps to delete, anonymise or securely destroy it.
6. Access, correction and other rights
Under the PDPA, you have the right to:
- Access — request information about whether we hold personal data about you and, subject to exceptions in the PDPA, obtain a copy of that data.
- Correction — request correction of personal data that is inaccurate or incomplete.
- Withdrawal of consent — withdraw consent for processing that relies on consent, subject to legal restrictions.
To exercise these rights, email privacy@clickhaven.life with sufficient detail for us to verify your identity and locate relevant records. We aim to respond within thirty days, or inform you if an extension is required under the PDPA.
If you believe we have not handled your personal data in accordance with the PDPA, you may contact us first so we can address your concern. You also have the right to lodge a complaint with the PDPC.
7. Contact for privacy matters
privacy@clickhaven.life
Click Haven Pte. Ltd.
18 Bukit Pasoh Road, #02-03, Singapore 089832
Please include your name, contact details and a clear description of your request.
8. Cookies and similar technologies
Our website uses cookies and similar technologies to operate core functions and remember cookie preferences. Essential cookies are necessary for the site to function. Non-essential cookies, if introduced, are placed only after you accept them through the cookie banner. Full details are set out in our Cookie Policy.
9. Third-party services
Some pages may load fonts, images or infrastructure services operated by third parties. When your browser requests those resources, the third party may process technical data under its own privacy policy. Hosting and infrastructure providers process server logs and technical metadata necessary to deliver the website.
10. International transfers
Click Haven is based in Singapore and primarily stores and processes personal data in Singapore. Where we use service providers that process data outside Singapore, we take steps reasonably required under the PDPA to ensure a comparable standard of protection.
11. Security
We implement administrative, technical and physical safeguards appropriate to the nature of the personal data we hold and the size of our organisation, including access controls, HTTPS for the public website, and procedures for responding to suspected data incidents. No method of transmission or storage is completely secure.
12. PDPC reference and complaints
This policy is designed to align with Singapore's Personal Data Protection Act 2012 and advisory guidelines published by the Personal Data Protection Commission. For general information about data protection in Singapore, visit pdpc.gov.sg. If we are unable to resolve your privacy concern satisfactorily, you may contact the PDPC. We ask that you contact us first at privacy@clickhaven.life.
13. Changes
We may update this privacy policy from time to time. When we make material changes, we will post the revised policy on this page with an updated "Last updated" date. Continued use of the website after changes are posted constitutes acknowledgement of the updated policy, subject to any additional consent requirements under the PDPA.